The Solutions Engineer role involves designing AWS-based customer experience solutions, integrating generative AI, and leading technical workshops with clients.
Role Overview
We’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.
Key Responsibilities
- Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
- Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
- Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
- Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
- Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
- Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.
Required Skills & Experience
- Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
- Hands-on experience implementing generative AI solutions in production environments
- Strong software engineering background with practical coding experience
- Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
- Experience in customer experience (CX) technology implementations
- Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government
Preferred Qualifications
- AWS certifications (Solutions Architect, Machine Learning Specialty)
- Experience with large-scale contact center migrations to cloud platforms
- Background in implementing AI/ML solutions in customer service contexts
- Knowledge of security and compliance requirements in regulated industries
- Experience with agile development methodologies
What Sets You Apart
- Ability to bridge the gap between business requirements and technical implementation
- Strong consultative approach with excellent client-facing skills
- Innovation mindset with a passion for exploring cutting-edge technologies
- Experience in both architectural design and hands-on development
- Understanding of contact center operations and customer experience best practices
Remote Pay Range
$140,000—$150,000 USD
Top Skills
Ai/Ml Solutions
Amazon Connect
AWS
Cloud Technologies
Generative Ai
Software Engineering
Similar Jobs
Artificial Intelligence • Cloud • Hardware • Machine Learning • Other • Software • Infrastructure as a Service (IaaS)
The Strategic Sourcer leads sourcing strategy for AI Factory infrastructure, manages vendor relationships, negotiates contracts, and aligns sourcing decisions with business objectives while ensuring compliance and governance.
Top Skills:
CoupaErp SystemsNetSuiteSAP
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The District Manager engages dealers, promotes OnStar products, conducts training, and analyzes sales performance, driving customer engagement and dealer success.
Top Skills:
MS Office
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The role involves designing, developing, and maintaining web applications for Fandango's platforms, mentoring team members, and contributing to DevOps processes.
Top Skills:
AWSCi/CdDynamoDBExpressGitJavaScriptLambdaMongoDBMySQLNode.jsPostgresReactSqs/SnsTypescript
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
