The Solutions Architect will support AIOps implementations, configure platforms, design workflows, and assist customers in achieving AI readiness while collaborating with technical teams.
Location requirements:
Remote based role. Open to candidates in the USA across the Pacific, Mountain, Central, and Eastern time zones.
About the Role:
BigPanda is looking for a Solutions Architect to help enterprise customers succeed on their AIOps journey. This is an ideal opportunity for someone early in their post-sales or consulting career who came up through IT operations, is technically strong, and is excited about the intersection of ITOps and AI. You'll work alongside experienced architects and customer success teams to configure the BigPanda platform, support workflow design, and help customers build toward modern, automated IT operations.
For an understanding of what BigPanda does, please watch: What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA
To learn about our onboarding process, please watch: Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU
What you will do:
- Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads.
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments.
- Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes.
- Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value.
- Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes.
- Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities.
- Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise.
- Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues.
What skills and experience you’ll bring to BigPanda:
- Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads.
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments.
- Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes.
- Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value.
- Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes.
- Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities.
- Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise.
- Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues.
Nice to have:
- Exposure to AIOps concepts or platforms
- Familiarity with the AWS ecosystem
- Experience working with Fortune 500 or enterprise accounts
- ITIL certification or equivalent
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $127,500- $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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