Solutions Architect Manager

About the Role:

Glean is seeking a talented Solution Architect (SA) Manager to join our rapidly expanding, venture-backed startup.  Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed. As the Solutions Architect Manager, you will lead a team of solution architects, overseeing customer-facing technical initiatives to drive successful implementations of Glean’s AI-powered platform. You will play a critical role in guiding customers through complex architecture, design, and integration processes to meet their enterprise needs. This position is ideal for a leader who thrives in a fast-paced, customer-centric environment, and who has a deep understanding of cloud technologies and enterprise systems.

You will:

• Build the consulting services team by hiring exceptional Solution Architects with deep technical expertise. Manage and mentor a team of Solutions Architects, ensuring alignment with customer needs and business goals.
• Build and manage a team of development and sustaining engineers who will develop and maintain custom connectors for a variety of business applications that will be connected to Glean.
• Act as the primary technical point of contact for enterprise clients, guiding them through the architecture, design, and implementation of the platform.
• Collaborate with clients to integrate the platform into their existing systems and workflows, ensuring smooth and scalable adoption.
• Partner with the Sales team to scope services proposals and sell services.
• Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services.
• Monitor and manage key metrics related to project delivery, resource utilization.
• Provide technical leadership in resolving complex architectural challenges, driving continuous improvement in the product.
• Build technical documentation, tools, and templates to streamline customer onboarding and integration processes.
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure customer satisfaction and product enhancements.
• Assist with troubleshooting and remediation of technical issues, working with customers and internal teams to drive resolutions.
• Lead initiatives to expand the adoption of the platform within customer environments, identifying opportunities for deeper integrations.
• Represent the company at key client meetings and industry events, advocating for best practices in enterprise architecture and AI.

About you:

Leadership Skills:

• Strong interpersonal skills with the ability to lead a team of highly technical professionals.
• Proven experience managing client relationships and leading successful technical projects.
• Proven ability to hire and retain top talent.
• Strategic thinking with a focus on customer success and long-term business impact.

Technical Expertise:

• Hands-on experience with cloud technologies (Google Cloud, AWS, Azure) and strong understanding of SaaS and hybrid environments.
• Experience with software development in at least two programming languages (Python, Java, Go).
• Strong knowledge of API integration, networking, and security protocols within enterprise systems.
• Proficiency in debugging techniques, including log analysis, transaction tracing, and code review.

Experience:

• 10+ years of experience in a solutions architecture or similar role, with at least 5+ years in a managerial position.
• Experience in enterprise-level pre-sales or post-sales architecture, professional services, or customer success.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Location:

• This role is remote

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.