Lead and manage the Solutions Architecture team, collaborating across departments to drive strategy, optimize performance, support complex evaluations, and ensure customer success.
Who We AreAbout Stripe
At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About The TeamThe Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.
We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Team to develop and execute on the account strategy for Stripe’s large users and enterprise prospects.
As a manager of Solution Architecture, you will lead, build, and mentor a world class pre-sales engineering team at scale. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes.
Responsibilities- Business and technical thought leader able to partner and drive GEO, Regional, Account strategy and execution plan working with cross functional partners
- Recruit, hire, lead, retain and coach a world class presales team. Be an advocate for presales within the organization
- Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
- Partner closely with Sales, Marketing and Technical Teams (Professional Services, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue growth
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Serve as an executive champion and lead EBCs with important customer base
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Drive collaboration across teams to influence and unify stakeholders at all levels of the organization.
- Lead and support the team in complex evaluations, problem solving and challenging customer environments
- Build processes to measure the performance and impact of the Solution Engineering Team and ensure that the team is optimized to meet rapidly evolving business needs
- Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
- Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
- Champion the voice of our users and customers to influence product direction and feature priorities
- Act as an escalation point for pre-sales and post sales technical issues that arise
- You must have at least 5+ years of pre-sales leadership experience
- 10+ years’ experience in a technical sales role (Solutions Engineer/Consultant/Architect, etc)
- A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses
- Payments experience preferred
- Energy, enthusiasm, and passion for making customers successful
- Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
- Strong understanding of developing human centric CX experiences, enterprise systems and architecture, middleware, etc.
- Strong communication (written and verbal) and presentation skills
- Strong executive presence and ability to foster deep relationships with our users
- Bachelor's degree or equivalent military experience required
Top Skills
APIs
Databases
Developer Tools
Distributed Systems
SaaS
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