The Solutions Architect I will support onboarding projects for merchants, document technical environments, develop integration templates, resolve technical issues, conduct testing, and propose optimized process flows utilizing AI.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
- Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives.
- Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting.
- Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations.
- Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders.
- Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live.
- Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits.
- 2-4 years of experience in a customer-facing technical role such as a Solutions Consultant, Implementation Specialist, Sales Engineer, or a similar client-facing position.
- Proven experience guiding clients or stakeholders through a technical implementation or integration process.
- Strong aptitude for understanding and explaining technical concepts, architecture, and solutions to both technical and non-technical audiences.
- Direct experience working with Mid-Market and Enterprise merchants.
- A functional understanding of web technologies and integrations, including the ability to work with RESTful APIs, and understand the roles of Javascript, HTML, and CSS in a project.
- Experience with eCommerce platforms (e.g., Shopify, BigCommerce, etc.) and a high-level understanding of how they integrate with other business systems like ERPs.
- A problem-solving mindset with the ability to take ownership of client issues from discovery to resolution.
- Familiarity with common integration patterns (APIs, file-based, event-driven, etc.).
- Experience with back-office Order Management Systems (OMS) or ERP systems.
- Experience working with Postman or similar API testing tools.
*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Top Skills
CSS
HTML
JavaScript
Restful Integrations
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