At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Bozzuto’s Strategic Business Solutions Department is seeking to add a Solutions Advisor with strong analytical and problem-solving skills to their team. The Solutions Advisor will serve as the first line of support for the Property Management technology ecosystem, providing effective assistance to site users across Bozzuto Management Company. The Solutions Advisor will deliver technical support via the helpdesk, addressing user questions, resolving issues, and ensuring optimal use of business-critical software systems. Supported platforms include, but are not limited to: Yardi Voyager, CRM, RENTCafe, PAYscan, CHECKscan, and OneSite.
As the Solutions Advisor your primary responsibilities include:
- Provide daily support for various Property Management Software programs, including but not limited to Yardi Voyager, CRM, RENTCafe, and OneSite.
- Deliver ongoing assistance with key operational processes such as credit screening, payment processing, revenue management, financial reporting, and month end close.
- Train site staff on Bozzuto policies, procedures, and best practices to ensure consistent and effective software use.
- Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy and consistency.
- Analyze software-related issues to optimize platform performance and utilization.
- Support and collaborate cross-functionally with other departments including Accounting, Marketing, and Training to address and resolve software issues efficiently.
- Bachelor’s degree in a related field -OR- equivalent work experience.
- Strong analytical & problem-solving skills.
- Ability to thrive in high-volume environments, efficiently managing many support requests.
- Strong multitasking and prioritization skills to manage tasks based on urgency and impact.
- Exceptional time management and organization skills with keen attention to detail.
- Excellent communications skills with the ability to deliver clear, concise, and consistent on-brand messaging.
- Familiarity with property management software applications is preferred.
- Previous experience in the multifamily real estate industry is preferred.
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.
Bozzuto is proudly an Equal Opportunity Employer.
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