TechTammina LLC

Solution Design Consultants/Architects

Reposted 24 Days Ago

Be an Early Applicant

In-Office

Pleasanton, CA

Expert/Leader

In-Office

Pleasanton, CA

Expert/Leader

The role involves designing communication solutions, implementing call routing and IVR systems, and managing workforce solutions with a focus on technical skills and leadership.

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Company Description

Tech Tammina LLC

Job Description

Relevant Experience (in Yrs): 10+ Years

Key desired technical skills: (extensive experience with at least two of the areas below is required):

Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;

Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)

Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)

Call recording (preferably NICE)

Workforce management solutions (preferably Aspect)

Performance management and data warehousing (preferably Merced and Business Objects)

Integration with web services

Computer Telephony Integration (CTI) (preferably Genesys)

Intermediate or higher level of proficiency in Microsoft Excel is required

Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)

Qualifications

Experience Required:10+ Years

Solution Design

Generic Managerial Skills

Communication and Leadership

Education

Bachelors

Additional Information

Job Status: Full Time

Eligiblity: GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

Top Skills

Access

Aspect

Business Objects

Genesys Advisor

Genesys Ccpulse

Genesys Interactive Insights

Genesys Universal Routing Server

Genesys Voice Portal

Merced

Excel

Microsoft Sql Server

MySQL

Nice

Oracle

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