Solution Architect

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect, you will be within PNC's Retail Strategy organization, supporting the Solution Architecture team.
We are seeking a highly experienced and strategic Solution Architect to lead the design and architecture of scalable and robust Salesforce solutions. This role is critical to driving our CRM strategy, ensuring optimal system architecture, and aligning Salesforce capabilities with our broader business goals. The ideal candidate will have deep technical expertise in Salesforce products, strong leadership skills, and a proven ability to translate complex business requirements into effective technical solutions.
Key Responsibilities of the position include but are not limited to the below:
• Architect end-to-end Salesforce solutions across Sales Cloud, Service Cloud, and other Salesforce platforms.
• Collaborate with business stakeholders, product owners, and development teams to gather requirements and translate them into scalable, secure, and high-performance solutions.
• Provide technical oversight of development teams, as well as leadership and mentoring of the solution architecture team. This will ensure adherence to best practices, coding standards, and integration strategies.
• Lead data modeling, integration design, and governance efforts across enterprise systems.
• Stay up to date with Salesforce platform innovations and recommend enhancements to improve system efficiency and business outcomes.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Designs solution roadmaps, according to business strategies and processes in solution architecture, through client requirement analysis, cross-team collaboration and problem resolution.
• Designs solution roadmaps, and system and software architecture according to business strategies and solution architecture standards/processes.
• Analyzes client requirements and determines appropriate solutions to these requirements based on business needs.
• Resolves routine to moderately complex problems and issues in solution architecture; assesses any potential risks and determines solutions to these risks.
• Works with other solution architecture staff, technology experts and business stakeholders to provide functional support to clients on solution architecture updates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCompetitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

CompetenciesAnalytical Thinking, Effective Communications, Effectiveness Measurement, Industry Knowledge, Planning: Tactical, Strategic, Platform Architecture, Problem Solving, Software Product Design/Architecture, The Open Group Architecture Framework (TOGAF)

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Pay Transparency

Base Salary: $65,000.00 – $194,350.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 05/20/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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