Solution Architect

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

In this strategic role as a Solution Architect in Professional Services, you are an individual contributor,  showcasing expertise in MDM design patterns and program-level strategies, adhering to MDM principles and best practices. Your focus will be on ensuring the quality, efficiency, and accuracy of implementations for Reltio, our partners, and customers. This pivotal role encompasses oversight of customer-facing, partner-facing, and internal processes, positioning you as the foremost technical authority within Professional Services.

Job Duties and Responsibilities:

Being a senior technical resource on the team with deep and demonstrable knowledge of technology, architectural design, integration patterns, MDM as well as good understanding of Reltio’s capabilities and directionOversees technical and architectural Reltio MDM solution designs, ensuring alignment with the company’s standards and client requirements 

• Design robust agentic workflows using Reltio’s Agent Flow platform that integrate with core systems and event sources.
• Contribute to internal Agentic tooling, playbooks, and best-practice documentation and framework. 
• Manages and takes responsibility for Reltio  deliverables maintaining a proven track record in delivering successful Professional Services engagements.

Applies Reltio's best practices in a prescriptive mannerLeads & guides Reltio Customer and Partner technical teamResponsible for the definition & design the Reltio MDM solution and architecture for Customer implementations leveraging MDM principles and Reltio's best practicesEnsures quality, efficiency and accuracy of implementations for Reltio, our implementations partner and our customers

• Support multiple customer projects simultaneously with onshore & offshore team members
• Coordinates with Product Management, Engineering, Development Operations, Customer Success if needed
• Develops meaningful and trusted relations with customer and partner resources
• Develops repeatable assets such as methodologies, tools, templates, guidelines for the betterment of the Professional Services practice
• Excellent communication skills - written and verbal

Skills You Must Have: 

• At least 6 years of overall technology implementations and progressive delivery in a technology or professional services organization delivering moderate to complex technology solutions
• Ideally have 2 years experience with MDM platforms and has completed 2 MDM implementations
• Experience deploying and operationalizing LLM- or agentic systems (prompting, orchestration, evaluation, guardrails). 

Knowledge of Software as a Service (SaaS), Cloud delivery, and other SaaS platforms/solutions Knowledge of CRM (Salesforce, Veeva), ERP, accounting systems and provisioning systems is recommendedExperience with Object Oriented technologies

• Experience with business process and governance is recommended
• Industry / Domain experience 
• Minimum Bachelor's degree in Computer Science, Engineering, or a technical field
• Master's degree in a technical field is recommended 
• Certifications in Java, Scrum/Agile methodology, cloud provider certifications