.png){kind=logo}
The Solution Architect leads solution configuration, collaborates with clients and stakeholders, and ensures quality Salesforce solutions are delivered.
Solution Architect - Salesforce Service Cloud Voice + Amazon Connect
Location: United States - We are fully remote!
Summary:
Thunder’s Solution Architect (Voice & Connect) leads the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.
Ideal candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Service Cloud Voice and Amazon Connect - in order to optimize existing Salesforce applications and implement new ones.
Responsibilities:
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client’s business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
Qualifications:
- 4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers’ strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Top Skills
Amazon Connect
Salesforce Service Cloud Voice
Similar Jobs
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The Services Project Coordinator facilitates customer support for installation jobs, managing communications, tracking progress, and resolving issues while ensuring compliance and project alignment.
Top Skills:
Installation Management SystemMyredvestSalesforce
eCommerce • Retail
The Customer Care Representative at Newton Baby focuses on enhancing customer experience, managing inquiries, and resolving issues through effective communication and collaboration with teams.
Top Skills:
CRMExcelGoogle SheetsMonday.ComNetSuiteOrder ManagementTicketing PlatformsZendesk
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Staff Site Reliability Engineer resolves complex technical issues, mentors junior staff, and supports performance and instance availability in a customer-facing role, requiring strong inter-personal and technical skills.
Top Skills:
AjaxAngularjsCSSEclipse IdeJavaJavaScriptJdbcLinuxMySQLOdbcOraclePerlPowershellPythonRestSnmpSoapSplunkUnixUnix ShellWindows ShellXML
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
