Software Training Specialist, Finance (US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

This is a REMOTE position. Must be eligible for 25% travel between US and Canada territories.

Position Summary:

Do you enjoy training and teaching others? Can you make explaining a new technology solution sound easy and exciting for end-users of different technical skills? If so, we’re looking for a candidate that loves working with customers and is passionate about helping them understand and learn software solutions that will help transform their day-to-day workflows and practices!    

As a member of the Professional Services Practice Delivery Team, the Software Training Specialist is responsible for educating and training both new and existing customers to drive adoption/use of PointClickCare solutions. With your expertise and knowledge, you will work with a diverse set of customers (from small businesses to large enterprises) who have varying technical skills.  Through a series of both online and in-person sessions (when required), you will facilitate learning to participants on how to best optimize and utilize our solutions aligned with their day-to-day business practices. Additionally, you will work closely with the Implementation Team to plan, schedule, and deliver an exceptional customer experience.

The Software Training Specialist will report to the Practice Manager or Senior Practice Manager.

Key Responsibilities:

•Prepare and deliver quality training to customers based on adult learning principles and best practices

•Determine individualized and group training plans that address specific business needs 

•Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success. 

•Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support

•Coordinate training sessions including scheduling of participants and other related resources

•Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams

•Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats 

•Promote and enable the use and adoption of online training courses to support ongoing end-user learning

•Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training 

•Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum

•Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills

•In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation

•Test, pilot, and document new professional services offerings

•Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

•Bachelor's Degree in Software, Healthcare, IT, Business Administration (Preferred not required)

•Previous client-facing training experience, preferably in the software industry

•Self-motivated and enthusiastic, with strong interpersonal skills

•Strong understanding of adult learning concepts/theories, training development techniques, and best practices

•Strong software & technology aptitude and literacy

•Excellent presentation skills

•Experience working on a multi resource project team balancing milestones and objectives efficiently and on time

•Experience conducting training sessions both in-person and remotely

•Experience with EHR software preferred

•Ability to thrive in a high paced, complex team environment

•Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)

•Ability to travel up to 25% (Passport Required)

•Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical user

About the role:

The Financial software role involves several key responsibilities but is primarily customer-focused. Specialists spend the majority of their day in customer-facing sessions, collaborating with the project team to ensure successful implementation. They also attend internal meetings, stay updated on certifications, engage in upskilling, work on special projects, and participate in go-to-market activities and customer onsite visits.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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