Software Technical Services Engineer

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town, and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain, and grow our customer’s experience. As a Software Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What You'll Do:

• Acquiring a deep product knowledge and understanding of all Impact products and keeping up to date with Impact technology and industry trends
• Manage and support existing client integrations
• Identify, spec out, and develop tools/reports that assist with troubleshooting processes or enable other teams within the org
• Work closely with other functional teams such as Engineering, Product, Solutions, and Customer Success
• Managing incoming requests on our ticketing systems
• Identify emerging issues and communicate them with the management
• Take end-to-end ownership of client technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
• Assisting in the creation of technical-related help content/documentation/training that is made available to clients and internal teams
• Oversee and mentor Associate Technical Services Engineers

What You Have:

• Bachelor’s degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline (or equivalent experience)
• 3+ years of experience in a tech-focused role at a digital marketing or technology-focused company, preferably in an external customer-facing capacity, or equivalent work experience.
• In-depth knowledge of Affiliate Marketing or Digital Marketing Industry
• Ability to perform log analysis, including writing SQL queries
• Practical experience in Web technologies such as but not limited to HTML, CSS, Javascript, PHP, REST APIs, FTP
• Passion for solving client issues in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent problem-solving and troubleshooting skills
• Ability to learn new technologies quickly and work independently
• Detail-oriented, ability to effectively prioritize tasks and time management
• Curious eye for identifying and refining operational processes

Salary Range: $90,000 to $120,000 per year, plus eligible to receive a Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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