Software Support Engineer

Live events are fun. 
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. 
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. 
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. 
TicketManager is an official partner of the New York Jets, Philadelphia Eagles & Phillies, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, Houston Texans, LAFC & Angel City, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. 

We are looking for a motivated full-stack developer to join our team as a Software Support Engineer. The position offers a lot of opportunity to learn and grow as a developer.  As a Software Support Engineer, you’ll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal candidate will be able to hit the ground running, possess a strong curiosity and desire to ideate and explore new features to improve experiences. You’ll participate in discussions about product ideation, proof-of-concepts, and give feedback on ideas. 

*This role is In-Office in Calabasas, CA Monday-Friday* 

Responsibilities: 

• Develop and maintain web-based application on AWS, using Node.js, PHP, and Java 
• REST API development on our External and Internal APIs 
• Respond to requests and questions about how our application works, including verification and debugging for features and functionality. 
• Work through the entire web application development life cycle right from requirements to delivery and post launch support 
• Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns 
• Keep abreast of new trends and best practices in web development 
• Need to work in office; be available during regular hours as well as off-hours availability depending on project needs 

Desired Skills & Experience:  

• Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
• 3+ years of frontend and backend application development experience
• In depth knowledge of Node.js
• Advanced experience with MySQL or similar relational databases
• Hands-on experience with SQL schema design, and Design Patterns desirable
• Hands-on experience using Git, Github, or other similar source code version control systems
• Experience with AWS, GCP, or Azure
• Experience using GenAI tools such as Cursor, Copilot for coding and writing test code.
• An understanding of JavaScript fundamentals including DOM manipulation
• Preferred knowledge of the following:
  • Angular
  • Elasticsearch/OpenSearch
  • Single-page Application patterns and techniques
• Experience with one of the following is a plus, but not required:
  • Object-oriented PHP with Symfony or similar PHP Frameworks
  • Salesforce(.com) Development, Java
• Creative and efficient problem solver
• Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences

TicketManager Highlights: 

• $100,000k - $115,000k base salary 
• Bonus Eligibility
• Role is In-Office, Monday-Friday  
• 401k & Company Match 
• Health Benefits (Medical, Dental, Vision) 
• Unlimited PTO 
• Quarterly Live Event Credit  
• Monthly Happy Hours & Volunteering 
• Fun Company Perks 
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row 
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal 
• 4.6 out of 5 Glassdoor rating 
• Used by over 4,000 globally known companies including ~15% of the Fortune 500