Software Engineer – CXone – Cloud Contact Center

Software Engineer – CXone – Cloud Contact Center 

Location: Remote - USA

Position Type: Contract (12 months with possible extension) or Full Time

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolving bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with a Tech Mahindra client, other Software Engineers, Project Managers, and team members.

Qualifications For Success:

• 5-8 years of experience with CXone experience (IVR)
• At least one or more NICE CXone implementation
• Skilled in API integrations (Salesforce, Snowflake, etc.)
• IVR and ACD development experience
• 2 or more years of CXone Studio scripting, Experience with IVR scripting (C#, Java)
• Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus
• Works with some supervision
• Certifications such as NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification are preferred
• Bachelor’s degree in Computer Science, IT, or engineering preferred
• Experience working in Banking or Financial Services client will be preferred.

Why you’ll love it here:

Culture: At Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Applicants can expect to make between $90,000 to $120,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. Contract hourly rate is $50.00-75.00 / hour USD

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”