Software Development Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Development Manager - Voice

Why We Have This Role

The Qualtrics CX Engineering is seeking a Software Development Manager to lead its Voice team. The Voice team builds the services and tools that load and transcribe over 1M calls per day across hundreds of customers. These tools run entirely at AWS using Kubernetes, Dynamo, SQS/SNS, RDS, DocumentDB, and a variety of other technologies.  We are seeking a leader for this team who will accelerate Qualtrics' ability to scale across data volumes, data centers, spoken languages, and user audiences.

How You’ll Find Success

• Creating trust and influence across engineering teams through direct and transparent communication
• Establishing productive working relationships with other platform teams, customers, and subject matter experts
• Creating a culture of psychological safety for your team
• Crafting and delivering upon the Northstar vision for the team in a highly ambiguous space
• Mentoring all levels of engineers, both technically and in their careers
• Continuously seeking opportunities to innovate and move fast to deliver new features and capabilities

How You’ll Grow

• You will be expected to gain a deep understanding of our horizontally scalable tech stacks, both in terms of how to build them and how to operate them.
• You will grow as a leader, coaching both junior and senior engineers and defining the technology and hiring plans for the team.

Things You’ll Do

• Author the Northstar vision and roadmap for the team and create quarterly plans that accrue to that vision
• Instill best practices for the software development lifecycle and operations across the team
• Actively manage the team, gathering and providing candid feedback, mentoring and coaching individuals, and delegating appropriately
• Maintain active expertise in the telephony, transcription, and high-scale processing spaces, as well as understanding the industry for these domains
• Collaborate with leaders and teams across a variety of geographies and disciplines
• Influence the way that engineers at Qualtrics build software through best-in-class tooling and services

What We’re Looking For On Your Resume

• Technical leadership or management of a team of software developers ranging from graduate level to senior engineers
• Strong background and technical capabilities in object-oriented design and development using modern programming languages (Typescript, Golang, Python)
• Experience in full stack development and frameworks (React, Node.js)
• Expertise in building and scaling distributed systems
• Expertise in AWS cost management and optimization
• Proven record of delivering enterprise software
• Evidence of continuous learning and improvement
• A bachelor's degree in Computer Science, Computer Engineering, or related field

What You Should Know About This Team

• We work at a high scale, consistently pushing Amazon resource limits and assessing our efficiency.
• We are committed to rapid innovation and experimentation to develop new features and enable self-service for configuring and monitoring voice pipelines, leveraging AI throughout the process.
• We continuously review and optimize our processes, discarding inefficient ones to maintain true agility.
• This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics. We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience Bonus to be used for an amazing experience of your choosing, such as a vacation, a volunteer opportunity, etc. 
• Amazing QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, all of which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: all product, UI/UX, and engineering teams are in our offices around the world three days a week; Mondays, Tuesdays, and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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