Software Developer Engineer - Intern

What You Can Expect

You will design AI-native systems that reason and execute complex analytical tasks. You will work at the intersection of software engineering and AI experience development. You will create intelligent agents that transform how contact centers understand data.

About the Team

We build Zoom Contact Center's AI-powered analytics engine. Our team creates intelligent agents that understand natural language and solve complex data problems. We deliver actionable insights that improve contact center efficiency.

Responsibilities

• Designing and implementing AI-native architectures (ReAct, Multi-Agent Systems) that autonomously plan and execute complex workflows.

• Building scalable backend services using Java and Spring Boot to support high-performance AI applications.

• Engineering prompt strategies, context management, and agent memory systems to ensure accurate LLM responses.

• Developing observability and evaluation frameworks to monitor agent performance, latency, and correctness in production.

• Partnering with data scientists and product managers to translate analytical requirements into reliable engineering solution.

What We're Looking For

• Develop backend systems using Java (Spring Boot) or Python, including RESTful APIs and microservices.

• Design AI agent-based applications using reasoning patterns such as ReAct, Chain-of-Thought, and multi-agent systems.

• Engineer and optimize prompts for complex reasoning tasks while managing LLM context windows and memory.

• Model and maintain scalable data solutions with SQL and NoSQL database design.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.