Social Media Response Inbox Specialist

Position Purpose: 

The role of the Social Media Inbox Specialist is to accurately and professionally manage and respond to the private and public messages received by AWM, Charis, T&L, and GTN from the public through the Ministry’s various social media platforms. The Specialist is focused on fulfilling the ministry’s vision for social media through timely communication, ensuring that each engagement is consistent with the heart and doctrine of Andrew Wommack, and helps provide a social culture that accurately represents the Ministry and encourages our social media audience to connect with the Ministry in deeper ways.

The Inbox Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work independently and as a team member. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job remotely if applicable.

Essential Duties:

• Manage and respond to private messages and public comments on all Ministry social media platforms in a professional and timely manner, which includes: Facebook, X, Instagram, YouTube, TikTok, and the Website Guestbook
• Accurately represent Andrew Wommack’s heart and doctrine in all communications
• Encourage social media audiences to connect with the ministry in deeper ways through messages, comments, and reactions
• Engage and interact with other departments in a professional, timely manner to maintain efficient written operations on all social media platforms
• Work alongside other team members to develop and maintain email templates and instructions
• Provide accurate statistics and information for management
• Participate in team meetings with the Inbox Lead
• Effectively manage timelines of special projects as determined and delegated by the Lead, maintaining open lines of communication in stages of initiation, planning, execution, performance monitoring, and project closure.
• Research problems and provide ideas and suggestions to help continually improve the team’s systems, processes, and efforts
• Complete and participate in leadership training and development as directed by leadership
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of Andrew Wommack’s teaching
• Must have a high level of professionalism and discretion in dealing with sensitive and confidential information
• Excellent verbal communication skills and writing etiquette
• Excellent customer service skills
• Strong problem-solving and critical-thinking skills
• Excellent time management and organizational skills
• Prayer ministry training
• Experience utilizing and maneuvering Facebook and other social media platforms
• Ability to handle multiple platforms simultaneously and switch between platforms efficiently, and work well under pressure
• Above-average Windows-based computer navigation skills and typing speeds; proficient in Microsoft Office Suite

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A high school diploma or equivalent education is required
• Ability to work flexible hours – some evenings and weekends will be required
• Must pass a computer assessment to qualify
• Charis Bible College student or graduate is preferred
• Must pass all required checks

Experience:

• Ministry experience required
• Minimum 6 months of customer service experience required
• Communication Services experience preferred
• Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth 

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible? 

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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