Your opportunity
New Relic is looking for a Social Media Manager to join our global marketing communications team. The Social Media Manager will lead the social team and work cross-functionally to increase our reach, grow our community, and boost our reputation through owned and earned social. You will also manage external and internal forums including, but not limited to, Reddit, Stack Overflow, Hacker News, and Dev.to.
As the Social Media Manager, you are responsible for curating and creating social-first content that engages and inspires our community in an authentic way. You will own and lead New Relic’s social program from ideation to execution.
The ideal candidate has a strong grasp of social media trends (and can execute them when appropriate), is detail-oriented, knows when to be bold and when to hold back, and is a natural storyteller.
What you'll do
- Oversee end-to-end execution of social campaigns and programs to drive positive awareness around the New Relic brand and its product offerings
- Work cross-functionally to plan and execute social campaigns across the globe that advance the company’s narrative, market leadership, and industry-leading innovation
- Listen to and engage with the broader executive buyer and practitioner community via social channels and external/internal community forums
- Develop and fine tune New Relic’s social media strategy and execution in order to grow our community, improve brand perception, and increase reach
- Activate engaging, high-quality, and inspiring social-first content at the right time, and on the right channels
- Partner with our Public Relations, Product Marketing, Field Marketing, Developer Relations, Creative/Brand, and other internal teams to create social experiences that engage and delight our core audiences
- Monitor social chatter for relevant conversations around the brand and industry, and have a strong bias towards engagement but also know when to pull back
- Manage the global social media content calendar, adjusting tactics for specific regions and various brand activations
- Engage with New Relic customers and users online (replying to, commenting on, and/or sharing their posts, for example)
- Develop New Relic’s end-to-end influencer marketing strategy
This role requires
- A minimum of 6-8 years of social media marketing experience in enterprise software or related industries
- You’ve owned/currently own an end-to-end social program at an enterprise software company
- You know how to measure and interpret social media metrics and use that data to fine tune content creation and distribution
- Outstanding collaboration and communication skills with confidence to engage not only with your team and stakeholders across the company but also with customers, executive buyers, and practitioners/engineers online
- Exceptional attention to detail, exemplifying outstanding grammar, language, and copywriting skills
- Strong self-starter, reliable teammate, and driven project leader
- You are innovative and always looking for ways to take your programs to the next level
- You are collaborative and take great pride in the quality, precision, and measurable results of your team and work
Please note that visa sponsorship is not available for this position.
#LI-DW1 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$103,000—$139,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
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