Social & Community Manager, Social and Content

Why Choose Edelman?

• We have a simple goal – to be so good at our craft, that no one can ignore us. Join a team that wants to change the digital marketing landscape in Canada. 
• Work with some of the largest companies in the world and impact their business daily. 
• Feel inspired by your colleagues and grow your knowledge with the support of some of the best digital marketers in the country. 
• Sharpen your skills every day with our focus on learning and development. 
• Live our shared values and show up as your authentic self. 
• Help build what the future of digital marketing looks like with the freedom to innovate and try new things. 

Key Responsibilities:

• Develop and execute content & community engagement strategies to grow and sustain our clients' online and offline communities.
• Act as the primary point of contact for community members, addressing inquiries, feedback, and concerns promptly and professionally.
• Create, curate, and manage engaging content across various platforms, including social media, forums, blogs, and newsletters.
• Monitor and analyze community engagement metrics, providing regular reports and insights to clients and internal teams.
• Collaborate with cross-functional teams, including marketing, PR, creator, and customer support, to ensure cohesive messaging and community experience.
• Identify and nurture relationships with key influencers and brand advocates to amplify community growth and engagement.
• Stay updated on industry trends and best practices in community management to improve strategies and tactics continually.
• Provide key insights for the strategy team that will help build winning content strategies, insights into crisis and risk situations, and trend reports.

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• 1+ years of experience in community management, social media management, or a related role (Agency experience preferable).
• Proven track record of successfully building and managing online communities.
• Excellent written and verbal communication skills with a keen eye for detail.
• Strong understanding of social media platforms, tools, and analytics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional organizational and multitasking abilities.
• Creative thinker with a problem-solving mindset.
• Familiarity with digital marketing, content creation, and influencer relations.
• Bilingualism (French) is an asset

Benefits and Perks

• Hybrid, flexible work model with remote working and purpose-based time in office. 
• 3 week's paid vacation, plus days off for your birthday and curiosity day. 
• Statutory public holidays, National Truth and Reconciliation Day and World Mental Health Day 
• Holiday office closure (Christmas - New Year)  
• Half-day Fridays during summer long weekends 
• Flexible sick Days 
• Dusk till Dawn email policy 
• Employer paid benefits 
• Wellness/Fitness annual allowance 
• Tuition Reimbursement policy