Account Manager

ABOUT THE COMPANY:

OverCast Digital is a leading triple-certified TikTok Shop Partner based in Los Angeles. We specialize in providing comprehensive solutions for rising social commerce channels, including Strategy, Affiliate Management, and Live Shopping. Our dedicated team works tirelessly to shape TikTok into a vibrant community of inspiration and influence, with a network of top content creators and affiliates leading the charge. At OverCast Digital, we believe that the future of commerce is social.

JOB DESCRIPTION

We are looking for an LA based, proactive and detail-oriented Account Manager to join our team and play a pivotal role in managing client relationships. As the main point of contact for day-to-day client communication, you will ensure seamless collaboration, prepare weekly deliverables, and help drive the success of our clients' TikTok Shop strategies.

The ideal candidate is a highly organized individual with excellent communication skills, a strong understanding of social commerce, and the ability to manage multiple client accounts effectively.

Responsibilities

• Client Communication:
  • Act as the primary liaison for day-to-day interactions with assigned clients, ensuring timely responses and fostering strong relationships.
  • Coordinate and lead weekly cadence calls with clients, addressing their needs and providing updates on account performance.
• Deliverables Management:
  • Prepare weekly client decks, including performance metrics, insights, and upcoming initiatives.
  • Work closely with internal teams to ensure all client deliverables are completed on time and align with client goals.
• Campaign Execution & Monitoring:
  • Drive Affiliate Management - implementing strategy, affiliate outreach and communicating with affiliates to ensure they are well informed on the brief, the campaign and any requirements  
  • Oversee the implementation of client strategies, including affiliate management, product listings, and promotional campaigns.
  • Monitor campaign performance and proactively identify opportunities to optimize results.
• Collaboration:
  • Partner with the creative, and operations teams to execute client projects seamlessly.
  • Collaborate with the VP, Accounts to align on strategic priorities and escalate any client concerns as needed.
• Reporting & Insights:
  • Track and analyze key performance metrics (KPIs) for client accounts, identifying trends and areas for improvement.
  • Provide clients with actionable insights and recommendations to drive growth.

Requirements

Location: Based in Los Angeles, CA.

Education: Bachelor’s degree in Marketing, Communications, or a related field.

Required Experience:

• 1-2+ years of experience in account management, client services, or a related field, preferably in digital marketing, e-commerce, or social media.
  
• Exceptional communication and presentation skills, with the ability to simplify complex information for clients.
• Highly organized and detail-oriented, with experience managing multiple projects simultaneously.
• Data-driven mindset with experience analyzing and interpreting performance metrics.

Desired Experience:

• Strong understanding of TikTok Shop and social commerce trends.
• Proficiency in Google Workspace, Lark and Slack.