SOC Operator

Position overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at Netflix in Los Angeles, CA.

As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Netflix facilities, productions, special events, travelers, and personnel.

This is a full time on-site position with competitive benefits (Medical, Dental, Vision, 401(k) with 3.5% match, generous PTO, $100/month technology stipend, etc.).

Essential Job Functions

- Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems

- Proactively monitor all surveillance cameras and CCTV remote viewer programs

- Monitor and respond to all security/life safety system alarms

- Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies

- Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts

- Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)

- Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

- Control and monitor the two-way communication systems

- Make emergency notifications as necessary pursuant to site Post Orders

Required Skills and Experience

- 2+ years of experience working in a security control center environment

- Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field 

- Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology

- Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision

- Proven ability to work with highly confidential information

- Excellent personal communication and diplomacy skills with the ability to work inclusively with others

- Must be able to communicate effectively with all levels of the organizations

- Multilingual capabilities is a plus