Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.
This is a remote position.
Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 3+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
- Familiarity with warehouse and logistics business processes.
Similar Jobs
Greentech • Hardware • Healthtech • Internet of Things
Manage a portfolio of customers to ensure satisfaction, retention, and growth. Identify upgrade and expansion opportunities, build relationships with key contacts, provide product guidance, conduct regular customer check-ins, and maintain account and renewal data in Salesforce. Collaborate with Sales, Operations, and Marketing to resolve customer needs and support consultative selling and customer success initiatives.
Top Skills:
CRMSalesforce
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provides remote customer service to policyholders and agents regarding personal lines insurance products. Resolves policy-related issues within scope, escalates complex matters, and identifies customer needs to support satisfaction, retention, and business growth. Requires paid full-time training, weekend rotation, dependable wired internet, and an active Property and Casualty Producers insurance license.
Top Skills:
Wired Internet Connectivity
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to consult customers on insurance needs, recommend appropriate Property & Casualty coverage, and convert prospects into policyholders. Completes paid licensing and sales training, represents the Liberty Mutual brand, maintains strong customer relationships, and meets sales goals. The remote role requires a dedicated workspace, wired high-speed internet, PC proficiency, flexible weekday and weekend scheduling, and residence in an approved state.
Top Skills:
Pc
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
