SLED Account Manager

SLED Account Manager

Skillsoft is seeking a detail-oriented and self-driven Account Manager to support our SLED customers (state & local government and education). In this role, you will partner with our Shared Customer Success Team to organize the book of business, keep opportunities and renewals on track, and handle a subset of smaller deals. This is a learning-focused role—perfect for someone with solid organizational skills and a solid understanding of the sales cycle who’s hungry to grow into an Account Executive role.

Responsibilities:

• Own the “operating system” of the territory
• Responsible for renewal and upselling of account, as well as process KPIs
• Maintain clean, accurate Salesforce records (accounts, contacts, activities, opportunities, quotes).
• Build and refresh reports & dashboards; track pipeline hygiene, next steps, and close dates.
• Coordinate calendars, customer touch cadences, and follow-ups across multiple stakeholders.
• Advance deals & renewals
• Prepare proposals, order forms, and statements of work from approved templates.
• Execute-discovery calls, demos, and evaluations with prospects and clients; capture notes and next steps.
• Manage a subset of smaller transactions/renewals end-to-end with oversight.
• Customer coordination
• Schedule meetings, circulate agendas/recaps, log action items, and drive to closure.
• Route customer questions to the right SMEs (solutions consultants, CS, support, legal, procurement).
• Data & process
• Track key dates (renewals, budget cycles, RFPs/RFQs, board approvals) and maintain an account plan library.
• Follow established sales processes; offer constructive feedback to improve efficiency and customer experience.
• Learn & grow
• Build a working knowledge of the SLED buying process (procurement, contracts, cooperative agreements).
• Develop fluency in Skillsoft’s portfolio (Percipio LXP, Leadership & Business, Tech & Dev, Coaching).
• Participate in enablement—product, competition, objection handling, and value messaging.

Skills & Experience Required:

• 5+ years of successful B2B Sales experience with a Bachelor’s degree or equivalent combination of experience and education.
• Possess strong Microsoft Office and Salesforce experience
• Microsoft Office proficiency:
• Excel: sorting/filtering, VLOOKUP/XLOOKUP, basic pivot tables; clean list management.
• PowerPoint: building clear, on-brand customer decks.
• Word/Outlook/Teams: polished docs, dependable scheduling & communication.
• Salesforce: Comfortable navigating accounts/opportunities, creating tasks/events, running basic reports, maintaining pipeline hygiene; willingness to learn more (dashboards, CPQ/quoting).
• Sales process literacy: Solid understanding of discovery → evaluation → proposal → negotiation → close → renew, with the curiosity to deepen it.
• Organization first: Exceptional task management, attention to detail, and follow-through across multiple threads
• Drive to develop: Tenacious interest in learning, asking great questions, and seeking feedback.
• People skills: Clear written/verbal communication; professional, customer-first mindset.

Preferred Experience:

• Exposure to public-sector or higher-ed customers; RFP/RFQ coordination; experience with sales engagement tools, or e-signature (e.g., DocuSign).

What Success looks like

• CRM excellence: 100% of assigned accounts/opportunities up to date with next steps and close dates.
• On-time renewals: No surprise expirations; proactive timelines and clean paperwork.
• Process adherence: Follows and improves team playbooks; hits checklist milestones reliably.
• Impact on revenue: Measurable assist on AE pipeline and autonomous close of smaller deals.

Target base salary range for this job requisition is anticipated to be approximately $55,000 - $65,000 annualized with average on target earnings including commissions of approximately $110,000 - $130,000 annually. 

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.