Lead reliability initiatives for applications and platforms, utilize data analytics, collaborate on service metrics, and manage major incidents.
Job Description
DESCRIPTION:
Duties: Lead initiatives to improve the reliability and stability of applications and platforms using data-driven analytics to improve service levels. Collaborate with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers. Proactively identify and solve technology-related bottlenecks. Act as the main point of contact during major application incidents and solve issues quickly to avoid financial losses. Configure Grafana dashboards for observability. Create SLO (Service Level Objective) and SLI (Service Level indicators) parameters for monitoring.
QUALIFICATIONS:
Minimum education and experience required: Master's Degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Lead Developer, Developer, or related occupation. The employer will alternatively accept a Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Lead Developer, Developer, or related occupation.
Skills Required: This position requires four (4) years of experience with the following: observability including white and black box monitoring, service level objective alerting, and telemetry collection using Grafana and Dynatrace. This position requires experience with the following: site reliability culture and principles including process for failure mode analysis, infrastructure reviews for resiliency and offerability, and livesites active culture; implementing site reliability within an application or platform including FMEA and Root Cause Analysis Reviews; At least one of the following programming languages: Python, Java Spring Boot, or .Net; software application analysis, development and technical processes within a given technical discipline such as Cloud computing, artificial intelligence, or android; Prometheus; Datadog; Splunk; cloud watch; creating Synthetic transactions using Dynatrace; continuous integration and continuous delivery (CI/CD) tools including Jenkins, GitLab, and Terraform; container and container orchestration including ECS, Kubernetes, and Docker; troubleshooting common networking technologies and issues including issues caused by dropped packets, and down circuits.
Job Location: 8181 Communications Pkwy, Plano, TX 75024.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
DESCRIPTION:
Duties: Lead initiatives to improve the reliability and stability of applications and platforms using data-driven analytics to improve service levels. Collaborate with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers. Proactively identify and solve technology-related bottlenecks. Act as the main point of contact during major application incidents and solve issues quickly to avoid financial losses. Configure Grafana dashboards for observability. Create SLO (Service Level Objective) and SLI (Service Level indicators) parameters for monitoring.
QUALIFICATIONS:
Minimum education and experience required: Master's Degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Lead Developer, Developer, or related occupation. The employer will alternatively accept a Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Lead Developer, Developer, or related occupation.
Skills Required: This position requires four (4) years of experience with the following: observability including white and black box monitoring, service level objective alerting, and telemetry collection using Grafana and Dynatrace. This position requires experience with the following: site reliability culture and principles including process for failure mode analysis, infrastructure reviews for resiliency and offerability, and livesites active culture; implementing site reliability within an application or platform including FMEA and Root Cause Analysis Reviews; At least one of the following programming languages: Python, Java Spring Boot, or .Net; software application analysis, development and technical processes within a given technical discipline such as Cloud computing, artificial intelligence, or android; Prometheus; Datadog; Splunk; cloud watch; creating Synthetic transactions using Dynatrace; continuous integration and continuous delivery (CI/CD) tools including Jenkins, GitLab, and Terraform; container and container orchestration including ECS, Kubernetes, and Docker; troubleshooting common networking technologies and issues including issues caused by dropped packets, and down circuits.
Job Location: 8181 Communications Pkwy, Plano, TX 75024.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Top Skills
.Net
Cloudwatch
Datadog
Docker
Dynatrace
Ecs
Gitlab
Grafana
Java Spring Boot
Jenkins
Kubernetes
Prometheus
Python
Splunk
Terraform
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
