Shift Supervisor

You Will:

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
• Execute essential operational support duties such as ordering, receiving, and managing inventory
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team
• Assume responsibility for cash handling and daily deposits
• Promptly address guest concerns within the Cafe
• Report incidents of illness and injury as per protocol
• Provide guidance to team members on new menu offerings and operational procedures
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives
• Consistently prepare and serve beverages and food items to the highest quality standards 
• Take charge of supervising high-performing team members
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

You Are:

• A leader who is passionate about training and helping to develop a team
• Aware of your impact on others, and seek regular feedback to continually improve
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery 
• Always curious, you are excited about finding new ways to delight our guests
• Savvy with your resources, with the ability to make decisions and problem-solve 
• Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet
• Eligible to work in the United States and 18 years of age or older

You Have:

• 6 months to 1 year of supervisory experience or experience in team leadership
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire 
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire 
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays

A few benefits we offer:

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program
• Additional benefits information

Our Shift Supervisor position is a dynamic one! Below, we’ve mapped out the physical demands that are essential to the role:

• Ability to stand and walk for long periods of time; you’re on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floor
• Use of hands to reach, grip, turn, and perform precision work; you’re using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the register (among other responsibilities)
• As needed, squat, bend, twist, and reach for items below waist level or above shoulders; for example, you may have to bend down or reach up to grab cups, lids, and towels
• Ability to lift, push/pull, carry, and/or move up to 50 pounds; for example, you’ll be handling bags of coffee beans, coffee kegs, crates of milk, tubs of dishes, and trash bins
• As needed, climb ladders, stairs, ramps, and uneven floors and/or surfaces; for example, climb on a step stool to change menu slats or go up and down stairs and ramps to storage areas
• Ability to smell and taste; you’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate
• Ability to listen and speak; you’re listening and speaking with our guests to take and fill orders, and guide and create experiences