Tekskills Inc. Jobs

SFDC UI/UX Specialist

Tekskills Inc.

SFDC UI/UX Specialist

Posted 2 Months Ago

Be an Early Applicant

In-Office

Los Angeles, CA, USA

Mid level

In-Office

Los Angeles, CA, USA

Mid level

Design and develop Salesforce-based UI/UX for a healthcare call center: gather requirements, create wireframes/prototypes, define workflows, data-sharing and escalation mechanisms, implement UI, and integrate with Cisco phone systems and external/internal data sources for contact, case, and activity management.

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Job Description

Job Title : SFDC UI/UX Specialist

Location : Los Angeles, CA

Duration : 12+ months

Job Description:

· Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications

· Candidates must have worked on

· Defining requirements working with business users

· Creating wire frames and prototypes

· DESIGN the UI/UX for call center from scratch. This includes the below

· Defining business / user workflows

· Design UI / UX according to the needed workflows

· Design of data sharing mechanisms and escalation mechanisms

· Development of the UI/UX

· Integration with external systems

Project The CRM will have to:

· Integrate with the LA Care Phone system to help identify callers (Cisco)

· Store Contact, Case and Activity information related to all calls

· Perform Case management

· Integrate with internal and external data sources (web services, batch integration)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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