Services Enablement Analyst

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Services Enablement Analyst is one of the most important roles within the BPaaS Enablement group. Members of the team are the key resource to implementing OneSource Virtual services within the client’s Workday tenant. Our Services Setup team members work directly with other Workday partners, OSV Operations teams, and with the customers to ensure that the proper functionality is in place for the first cycle of the services the customer has purchased.

Responsibilities

• Assisting with Workday setup of OneSource Virtual services inside the Workday tenant and security framework
• Collaborate effectively with your team to gain knowledge on Services implementation methodology.
• Get a clear understanding of the process flows across all the different systems/technologies involved to take our customers live successfully.
• Identify issues and escalate appropriately.
• Assist in the transition of the customer from implementation team to client services team/support.
• Assist with other assigned activities within functional area to ensure ongoing support of OneSource Virtual initiatives.
• Review assigned cases to identify resolutions across customers and/or internal users
• Assisting to ensure projects are delivered with the budget and on-time.
• Assist team with special projects in flight.
• Assist with testing and documentation of existing and new Service offerings.
• Assumes other duties as assigned by Manager

Competencies

• Organizational Skills
• Analytical Thinking
• Positive Attitude
• Accountability
• Customer (internal and external) Focus/Responsibilities
• Integrity
• Drive to Learn
• Teamwork/Collaboration

Qualifications

Education/Certification Requirement

• Bachelor's degree or equivalent combination of education and experience (MIS, CS, HR)
• 0 -2+ years technical experience in HR, Payroll, or HRIS
• Working knowledge with at least one of the following business areas: Human Resources, Benefits, Payroll are highly desired.
• Workday Experience Preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.