Job Family:
SAAS/PAAS/Cloud Consulting, Software Development & Support
Travel Required:
Clearance Required:
What You Will Do:
As a ServiceNow Consultant (Techno‑Functional), you will work with clients and internal delivery teams to support the design, configuration, and implementation of ServiceNow solutions. You will help translate business requirements into ServiceNow functionality and assist with configuring workflows, forms, and platform features under the guidance of senior team members and Architects.
You will participate in requirements discussions, support solution design activities, and contribute to testing, training, and deployment efforts. This role is client‑facing and provides hands‑on exposure to ServiceNow implementations while developing both functional and technical skills.
What You Will Need:
Minimum ONE (1) year of professional experience
Minimum Degree: Bachelor's
Experience assisting with gathering and documenting business requirements and translating them into ServiceNow configurations or user stories
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
US Citizenship contractually required
Familiarity with ServiceNow platform capabilities, including basic configuration such as forms, workflows, business rules, or catalog items
Ability to create or contribute to epics, user stories, and acceptance criteria in collaboration with project team members
Experience supporting testing activities, including developing or executing test scripts during User Acceptance Testing (UAT)
Exposure to Agile or Scrum delivery methodologies
Basic understanding of System Development Life Cycle (SDLC) processes
Ability to build positive working relationships with team members and clients in both on‑site and remote environments
Strong verbal and written communication skills
Willingness to learn and grow within a consulting and client‑delivery environment
What Would Be Nice To Have:
ServiceNow Certified System Administrator (CSA) or progress toward ServiceNow certification
Exposure to one or more ServiceNow modules such as ITSM, HRSD, CSM, or ITOM
Familiarity with integrations, scripting, or low‑code/no‑code development within ServiceNow
Certifications such as CAPM, Scrum Master, Agile SAFe, or ITIL v3/4
Prior consulting or client‑facing experience
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
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