ServiceNow Security Organization (SSO) - Business Continuity Analyst Intern

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
What you get to do in this role:

• Support with conducting Business Impact Analysis (BIA)
• Helping with BIA refresh report
• Updating business continuity plans for business processes
• Helping the team in facilitating business continuity and crisis management tabletop exercises
• Supporting the team with cloud disaster recovery exercise and report
• Support with reviewing site risk assessment process for ServiceNow's critical sites
• Helping with the post exercise review
• Support with coordinating with different resiliency teams (Disaster recovery, crisis management, cloud availability)
• Support with building BCM program training materials
• Understanding of ServiceNow's BCM application
• Support with building BCM AI use cases

Qualifications
To be successful in this role you have:

• Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
  • Graduating December 2026, or later
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years related experience or equivalent combination of education and experience
• Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems
• Background working with data logging applications (e.g. Splunk)
• Knowledge of vulnerability scanning tools (Qualys, Nessus)
• A defensive security mindset
• Ability to explain complex issues to executives and customers
• GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus

For positions in this location, we offer a base pay of $43.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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