The ServiceNow ITSM/SPM Technical Consultant will design, develop, and deploy ServiceNow solutions, mentor associates, and engage with customers in project execution and delivery.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Technical Consultant, you will utilize your ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team, mentoring associates and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. There is an expectation of at least 25% travel.
Responsibilities
- Participate on project teams to deploy solutions on the ServiceNow platform
- Participate in development and testing activities on ServiceNow with limited supervision
- Participate in the design of complex solutions
- Participate in the creation of written deliverables
- Participate in client workshops
- Participate in client demos and working sessions
- Influence direct team members and external customers regarding policies, best practices and procedures
- Support senior team members and project leaders
- Obtain and maintain certifications with associated qualifications
- Contribute to the creation and maintenance of project collateral
- Contribute to scoping, planning, and methodology for critical projects;
- Communicate with external customers involving moderately complex negotiation and explanation of deliverables
- Work to influence direct team members and external customers at an operational level regarding policies, practices, and procedures
Qualifications
- Strong development skills on the ServiceNow platform (ITSM, SPM, & SecOps preferred)
- Moderate skills integrating ServiceNow with third party tools
- Strong knowledge on at least one ServiceNow suite
- Certifications in CSA, CAD, CIS, & SPM
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
- Able to travel of at least 25%
Expectations
- Seasoned professional individual contributor
- Perform core project work with limited supervision
- Work on moderate to complex issues
- May provide data and situational analysis and in-depth evaluation of a variety of factors
- Problem and issues are of moderate scope, are difficult and sometimes complex, and require information gathering and analysis
- Can lead written deliverable creation within their area of expertise
- Strong working knowledge to own components of a complex solution
- Can clearly articulate the scope of the project and work they are tasked to perform
- Can articulate how their work relates to the business objectives for the project
- Proactively reach out to the project manager with concerns about project overruns
- Initiate PCR requests when additional work is being requested
- Identify client requests that are out of scope and escalates to the project manager or sales team
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Top Skills
Secops)
Servicenow (Itsm
Spm
Third Party Tools Integration
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