Lead end-to-end ServiceNow ITSM implementations, mapping current-state workflows and designing optimized future-state processes. Advise clients on ServiceNow configuration and deployment best practices, connect operational ITSM processes to platform frameworks, and integrate hardware and software asset lifecycles using ITAM. The role requires hands-on ServiceNow ITSM experience, delivery of a full-lifecycle implementation, and working knowledge of SPM and ITAM modules.
Vector 70 is seeking a consultant for a 1–2-year engagement as a ServiceNow ITSM Implementation Specialist, with an immediate target start date.
Position Title: ServiceNow ITSM Implementation Specialist
Position Summary: Seeking a ServiceNow specialist to lead the end-to-end implementation of the ITSM platform, including IT Asset Management.
Key Responsibilities:
- Map “as-is” and design optimized “to-be” workflows across the full ServiceNow ITSM lifecycle.
- Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
- Connect operational ITSM processes directly with ServiceNow frameworks.
- Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.
Qualifications:
- 3+ years of hands-on ServiceNow ITSM experience.
- Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
- Working knowledge of ServiceNow SPM and ITAM modules.
About Vector 70
Vector 70 is a new consulting firm with 15 years of experience. The company is new; the people aren't. Our founders have previously founded and exited a successful consulting firm, now we've teamed up with ServiceNow veterans to build something that is cutting edge but grounded in real results for customers.
We help companies put AI and automation to work in the real world. ServiceNow is our core practice, and we pair it with Anthropic and Databricks to solve problems that don't fit inside one platform. Within ServiceNow we focus on Security & Risk, CRM, and Workflow Data Fabric, and we deliver ITSM and ITOM work across the board.
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