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ServiceNow Developer

Sorry, this job was removed at 04:25 a.m. (PST) on Wednesday, Jun 24, 2026
Remote
Hiring Remotely in United States
Remote
Hiring Remotely in United States

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Lead design, development, and deployment of ServiceNow solutions (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, integrations (REST/SOAP/MID Server/Integration Hub), custom widgets, enforce security and RBAC, mentor developers, troubleshoot platform issues, and work in Agile teams while documenting architectures.
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Overview

We’re looking for a ServiceNow Developer to take ownership of an existing ServiceNow (ITSM) implementation that is currently underperforming and slow to evolve.

The foundation of the application is already built, but it requires: Optimization, faster execution of feature requests, improved reporting, templates, and dashboards, and stronger communication across teams and with the client. This role is highly client-facing and requires someone who can bridge development and production, clearly communicate progress, and deliver on a structured development plan.

Contract Context
  • Full-Time Contract runs through November 2025 with likely extension into Option Year - 2027
  • Looking for someone who can stabilize and scale the platform long-term
  • Must be US Citizen and US based
ResponsibilitiesOptimize & Expand Existing ServiceNow Application
  • Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow
  • Improve current functionality, performance, and usability
  • Own ongoing feature requests and enhancements
  • Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components
Drive Development to Production Execution
  • Work across development and production environments
  • Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team
  • Ensure faster turnaround on feedback and requests (current major gap)
  • Manage update sets, testing, and deployments efficiently
Build a Scalable, Integrated System
  • Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms
  • Support data flow, data quality, and system reliability
  • Experience integrating with CMS platforms and facilities systems (Nice to have) 
Own Communication & Client Experience
  • Act as a primary point of contact for a highly technical government client
  • Clearly communicate: What is being worked on, when it will be delivered, and progress 
  • Confidently answer technical questions in real time
Documentation, Training & Visibility
  • Create: Training materials and documentation for future developers
  • Ensure work is transparent, trackable, and well-documented
  • Take pride in delivering work that is clean, structured, and presentable
What Success Looks Like
  • Feedback from the client is implemented quickly (not weeks/months)
  • Clear development schedules are communicated and followed
  • Reporting, templates, and dashboards are fully functional
  • Collaboration between teams becomes smooth and responsive
  • The ServiceNow platform becomes a reliable, scalable system—not a bottleneck
Required Experience
  • 3+ years of ServiceNow Development experience
  • Strong experience with ServiceNow ITSM
  • Proven ability to:
    • Build and optimize custom applications
    • Develop Service Portal pages, widgets, and workflows
  • Experience working across dev → test → production environments
  • Strong understanding of:
    • Data integrations
    • System architecture
    • Update sets and deployment processes
Nice to Haves
  • Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations
  • ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist
Soft Skills (Critical for This Role)
  • Clear, proactive communicator (this is a current pain point)
  • Able to work quickly and respond in real-time environments
  • Comfortable working directly with technical stakeholders
  • Highly organized with strong follow-through
  • Takes ownership and pride in delivering high-quality work

Client
Client is engaged in a long-term contract with the U.S. Department of Veterans Affairs to develop and implement a new facilities assessment program on a national scale. This project will support the modernization and strategic planning of healthcare infrastructure across the country.

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