ServiceNow Developer (ESOM - SAM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced ServiceNow Developer - Software Asset Management to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management and Software Asset Management related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in ServiceNow platform and HAM / SAM Pro Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders.

ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.

Responsibilities:

Solution Design

• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.

Training and Mentorship

• Determine and facilitate relevant training for junior professionals and users across agency contracts.
• Provide mentorship for ITSM professionals.

Stakeholder Engagement

• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.

Compliance & Reporting

• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
• Ensure solutions are compliant with the requisite regulations and applicable industry standards.

Thought Leadership

• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Expected Duration: Through September 2027. Role tenure is based upon government timelines and system implementation and may be extended to support long-term initiatives requested by the customer.

• Bachelor’s degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education)
• 8 years of IT experience as ServiceNow Solution development or similar ITAM/SAM Solutions, with demonstrated success on large projects.
• Strong understanding of Software Asset Management (SAM) processes, systems and best practices; with proven track record of SAM implementations.
• Strong interpersonal, analytical and problem-solving skills.
• Excellent written & verbal communication skills, with excellent stakeholder engagement.
• Ability to work with teams, but self-motivated to complete projects on your own.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address sensitive situations and positively resolve them.

Technical:

• Ability to understand and translate complex technical requirements into implementable solutions.
• Experience in Service Catalog, and CMDB.
• Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).
• Experience in Software Asset Management and integrating ITSM solutions with other enterprise / cloud systems and applications.
• Knowledge of security best practices and standards related to ITSM.

Preferred:

• Advanced degree / relevant professional certification (e.g. ServiceNow Certified Applications Developer (CAD)) preferred.
• Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist).
• Experience supporting a federal client.

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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