As a ServiceNow Business Analyst, you will collaborate on projects to design and implement ServiceNow solutions while ensuring quality control and proper documentation.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Business Analyst
As a ServiceNow Business Analyst, you will work with a collaborative team developing and deploying solutions utilizing the ServiceNow platform. You will support your project teams ensuring designs and development efforts are well documented and delivered with a high level of quality and according to AHEAD’s Standards & Best Practices. Business Analysts serve as the foundation of quality control within the ServiceNow practice while taking a prominent role in the creation and maintenance of the practice’s document repository.
Responsibilities:
- Participate on project teams to design and deploy solutions on the ServiceNow platform
- Participate in design workshops and capture Session Summary notes
- Support Delivery Lead and Technical Lead team members in the creation and peer review of client-facing deliverables including designs, stories, and training materials
- Perform quality assurance peer-review testing of development activities
- Support the Process Manager in the creation and maintenance of practice specific project collateral
- Ensure project team alignment with all practice defined Best Practices, Processes and Standards
Qualifications:
- Strong attention to detail related to document editing and sanitation
- Experience in Microsoft Office suite (Word, Excel, PowerPoint)
- Interest in learning and being proficient in the ServiceNow platform
- Efficient prioritization and planning of work activities
- Strong communication and presentation skills
- Self-starter with an ability to identify process gaps and opportunities for improvement
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Top Skills
Excel
Microsoft Office (Word
Powerpoint)
Servicenow
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