The Service Desk Technician provides customer support by troubleshooting technical issues, configuring workstations, and ensuring timely ticket resolution.
General Description:
The Service Desk Technician serves as the first point of contact for customers seeking technical assistance and coordinates escalation for issues.
he Service Desk Technician serves as the first point of contact for customers seeking technical assistance and coordinates escalation for issues.
Essential Duties:
Provide a friendly and professional point of contact for customers for any problems or concerns
Perform initial troubleshooting of tickets
Stage and configure end user workstations
Maintain accurate inventory of assets and consumables
Deliver prompt professional service, response, and timely resolution to all requests for services
Handle incoming calls, walk in customers, and incoming tickets
Liaise with wider team members to ensure ticket resolution
Required Skills:
Exceptional customer service and communication skills
Exemplary attention to detail
Ability to work under pressure and deal with challenging situations
Experience with Windows and/or MacOS operating systems
Some experience with hardware and software support
Experience configuring and troubleshooting Microsoft Office applications on Windows and/or MacOS
Experience creating technical documentation for IT processes
Familiarity with ticket tracking systems
Experience with direct customer interaction with providing training and support to end users
Required Education:
A degree in a relevant technical field is desired, but not required.
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to stand, climb, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.
Special Requirements:
This position is 100% on-site. Responsibilities sometimes require working evenings and weekends, in some cases with little to no advance notice. This position will rotate between HRL locations in Calabasas, Camarillo, Malibu, and Thousand Oaks, CA.
This position requires that the applicant selected be a U.S. citizen and be able to obtain and maintain a security clearance.
This position requires that the applicant obtain a DoD 8570.01-M IAT Level II certification (e.g., CompTIA Security+, CySA+) within 12 months of hire.
Compensation:
The range for this full-time position is $31.54 - $38.48 per hour + bonus + benefits.
Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include potential bonus or benefits.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Top Skills
macOS
MS Office
Ticket Tracking Systems
Windows
HRL Laboratories Malibu, California, USA Office
We are nestled on the Malibu mountainside overlooking the Pacific!
HRL Laboratories Calabasas, California, USA Office
26800 Agoura Rd, Calabasas, CA, United States, 91301
HRL Laboratories Camarillo, California, USA Office
741 Calle Plano, Camarillo, CA, United States, 93012
Similar Jobs at HRL Laboratories
Computer Vision • Hardware • Machine Learning • Software • Semiconductor
The Service Desk Administrator provides technical assistance, troubleshooting, and customer support while managing incidents and hardware/software configurations.
Top Skills:
macOSMobile Device ManagementTicket Tracking SystemsWindows
Computer Vision • Hardware • Machine Learning • Software • Semiconductor
The Service Desk Administrator is responsible for first-contact customer technical support, troubleshooting incidents, and managing IT tickets effectively.
Top Skills:
macOSMobile Device Management (Mdm) SolutionsWindows Desktop Administration
Computer Vision • Hardware • Machine Learning • Software • Semiconductor
The technician will perform semiconductor wafer processing tasks in a cleanroom, following SOPs including wafer cleaning, spin-coating, and data entry.
Top Skills:
ExcelPowerPointStatistical SoftwareWord
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
