Service Delivery Engineer

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
As a Service Delivery Engineer at MWI Animal Health, part of Cencora, you will play a key part in setting up and supporting our solutions within veterinary practices. This is a varied, hands-on role where you'll be responsible for installing hardware, configuring systems, and supporting customers both remotely and on-site - ensuring everything is working effectively from day one and beyond. It's a fantastic opportunity for someone with a solid IT support background who enjoys a mix of technical work, customer interaction, and travel, all while making a real difference to animal care worldwide.
Location - Remote (Ideally South of Birmingham), with regular travel to customers
Salary - £32,000 + Car Allowance + Annual Bonus
Working hours - 40 hours per week, Mon-Fri with some flexibility based on customer demand
Key Responsibilities

• Supporting customer onboarding, installations, and system setups
• Installing and configuring hardware (desktops, laptops, printers, peripherals)
• Setting up software including Microsoft 365 and antivirus tools
• Troubleshooting technical issues across hardware, software, and basic networks
• Supporting escalated queries from 1st Line support
• Assisting with cloud-based setups (e.g. Azure or similar platforms)
• Supporting integrations and third-party systems
• Visiting customer sites to install, test, and resolve issues
• Maintaining clear documentation and knowledge articles

Skills and Experience Required
Essential:

• Experience in IT support, service delivery, or technical support roles
• Strong troubleshooting skills across hardware and software
• Good communication skills and a customer-focused approach
• Ability to manage your own workload and priorities
• Full UK driving licence and willingness to travel regularly

Nice to Have (but not essential):

• Exposure to Microsoft 365 environments
• Basic networking knowledge (TCP/IP, LAN/WAN)
• Any experience with cloud platforms (e.g. Azure)
• Field-based or customer onboarding experience
• Familiarity with ticketing or service tools

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Centaur Services
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned