Senior UX Researcher

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

We are looking for an experienced UX Researcher with 5- 8 years of professional experience to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for our supply chain robotics solutions. The ideal candidate will have a deep understanding of user-centered design principles, experience working with complex technical systems, and a proven track record of translating research insights into practical design solutions. You will collaborate with cross-functional teams, including product managers, engineers, and designers, to ensure our robotic systems are intuitive, efficient, and aligned with user needs.

What you’ll do

• Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.

• Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.

• Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.

• Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.

• Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.

• Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.

• Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.

What you’ll need

• Experience: Minimum of 5-8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries.

• Education: Bachelor’s degree in Human-Computer Interaction, Anthropology, Psychology, Design, or a related field. A Master’s degree is a plus.

• Technical Skills:

  • Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting).

  • Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes.

  • Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research.

  • Knowledge of supply chain operations or robotics systems is highly desirable.

• Soft Skills:

  • Exceptional communication and presentation skills to articulate research findings to diverse audiences.

  • Strong analytical and problem-solving skills to translate complex data into actionable insights.

  • Ability to work collaboratively in a fast-paced, cross-functional team environment.

• Preferred Qualifications:

  • Experience working in a supply chain, logistics, or robotics company.

  • Familiarity with designing interfaces for hardware-software integrated systems.

Our environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.