Lead mixed-method research programs to uncover insights that improve internal tools, enhance user satisfaction, and drive operational excellence in collaboration with product and engineering teams.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. We're seeking a strategic, innovative Senior UX Researcher to lead research across our internal digital platforms and enterprise tools. You'll partner with product, design, and engineering to architect and execute mixed-method research that uncovers internal user needs and drives operational excellence. If you thrive at the intersection of human-centered design and enabling internal teams through intuitive digital experiences, this is your arena.
* What you'll do:
* Drive impactful research initiatives:
* Lead mixed-method research programs that uncover insights, improve internal tools and elevate user satisfaction.
* Champion cross-functional leadership:
* Build strong partnerships with product, design, engineering and executive teams to embed research into decision-making.
* Deliver actionable insights:
* Translate user insights into strategic improvements that enhance coworker experiences and operational fluency.
* Be influential:
* Use persuasive storytelling to influence senior stakeholders, provide thought leadership and support for team growth, and shape the broader vision for user experience and design research.
* What we expect of you:
* Bachelor's degree and 5+ years of experience in human-centered UX research within agency, design, or corporate settings. Or, 9+ years of experience in human-centered UX research within agency, design, or corporate settings.
* Experience in B2B or enterprise tech, with a focus on internal tools, CRM platforms (e.g., Salesforce), and sales enablement solutions a plus
* Proven success leading research programs, sharing expertise across teams to elevate research maturity, and influencing product and design strategy
* Expertise in advanced qualitative and quantitative methods (e.g., ethnography, usability testing, behavioral analytics, longitudinal studies, surveys, and A/B testing)
* Strong analytical skills and hands-on experience designing and implementing quantitative analyses.
* Portfolio or work samples showcasing research impact on real-world digital experiences
* Exceptional storytelling and communication skills, with a track record of influencing executive stakeholders
* Mastery of tools such as Qualtrics, Dovetail, Adobe Analytics, Figma, and UserTesting Pay range: $103,000 - $140,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. We're seeking a strategic, innovative Senior UX Researcher to lead research across our internal digital platforms and enterprise tools. You'll partner with product, design, and engineering to architect and execute mixed-method research that uncovers internal user needs and drives operational excellence. If you thrive at the intersection of human-centered design and enabling internal teams through intuitive digital experiences, this is your arena.
* What you'll do:
* Drive impactful research initiatives:
* Lead mixed-method research programs that uncover insights, improve internal tools and elevate user satisfaction.
* Champion cross-functional leadership:
* Build strong partnerships with product, design, engineering and executive teams to embed research into decision-making.
* Deliver actionable insights:
* Translate user insights into strategic improvements that enhance coworker experiences and operational fluency.
* Be influential:
* Use persuasive storytelling to influence senior stakeholders, provide thought leadership and support for team growth, and shape the broader vision for user experience and design research.
* What we expect of you:
* Bachelor's degree and 5+ years of experience in human-centered UX research within agency, design, or corporate settings. Or, 9+ years of experience in human-centered UX research within agency, design, or corporate settings.
* Experience in B2B or enterprise tech, with a focus on internal tools, CRM platforms (e.g., Salesforce), and sales enablement solutions a plus
* Proven success leading research programs, sharing expertise across teams to elevate research maturity, and influencing product and design strategy
* Expertise in advanced qualitative and quantitative methods (e.g., ethnography, usability testing, behavioral analytics, longitudinal studies, surveys, and A/B testing)
* Strong analytical skills and hands-on experience designing and implementing quantitative analyses.
* Portfolio or work samples showcasing research impact on real-world digital experiences
* Exceptional storytelling and communication skills, with a track record of influencing executive stakeholders
* Mastery of tools such as Qualtrics, Dovetail, Adobe Analytics, Figma, and UserTesting Pay range: $103,000 - $140,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Adobe Analytics
Dovetail
Figma
Qualtrics
Usertesting
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Customer Success Manager ensures customer satisfaction by providing expert support on Microsoft Azure, managing relationships, analyzing cloud environments, and advocating customer needs within CDW.
Top Skills:
Cloud ServicesAzurePublic Cloud
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
Lead Dell Technologies data center solutions at CDW, providing technical design and training to meet customer needs while driving sales and vendor relationships.
Top Skills:
Converged InfrastructureDell TechnologiesFlash Storage
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The role focuses on selling Azure solutions, managing client relationships, and driving sales strategies to grow market share and revenue for CDW Digital Velocity.
Top Skills:
AzureAzure CspManaged ServicesProfessional ServicesSalesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
