Senior UX Content Designer - Lending

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We're looking for a Senior Content Designer to join our team and immediately contribute to our mission of enhancing the lives of immigrants and their families by offering the most reliable global financial services products. In this role, you'll be creating UX product content for our fast-paced new products team and shape the UX content vision and strategy for these new offerings.You'll report to the Senior Manager of Product Content. This is a hybrid role to support team collaboration and is based in Remitly's office in Seattle, Washington.

You Will:

• Lead the UX content design work for complex 0-to-1 product development for Remitly's diverse, international audience. Collaborate side by side with product design on user flows. Develop and refine messaging frameworks. Pinpoint the just-right terminology and content best practices to support both customer and business success.
• You'll make sure that Remitly's UX product content and communications (SMS, push, email) are clear, concise, accessible, on-brand, and easy to localize. Your content will reflect a customer-friendly, confidence-boosting voice and tone that promotes customer trust and loyalty.
• Use data, user research, and Voice of Customer feedback to inform UX content design decisions. Collaborate with UX researchers and product designers on hypothesis creation, research planning, remote and in-person UX research sessions, and evaluation. Partner with PMs and designers on A/B experimentation to uncover content insights.
• Work with our compliance and legal teams to ensure content integrity and alignment with international regulations

You Have:

• At least 5 years of content design experience with strong content strategy and UX writing skills and expertise in best practices.
• A Bachelor's degree in English, Journalism, Communications, UX, Human-Computer Interaction, or equivalent experience.
• A UX content design portfolio that showcases your content design thinking and how you approach and iterate your work.
• Experience creating UX content for products with complex flows, multiple scenarios, dynamic content variations, and edge cases.
• Expertise with design tools, especially Figma.
• Familiarity with strategic content design tools such as content audits, gap analyses, empathy maps, messaging frameworks, and voice-and-tone frameworks.

Compensation Details. The starting base salary range for this position is typically $136,000 - $160,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.