Senior User Journey Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Digital Growth and Ecommerce team at Adobe Japan ensures customers achieve success relative to their intent and derive significant membership value, while delivering Adobe shareholder value as measured in ARR growth and critical metric performance improvements. The team drives growth through key business levers such as optimized user journeys, promotional strategy, free customer trial experiences, add-on/up-sell and customer retention. Japan is Adobe’s 2nd largest market and has many unique aspects that make it a priority for Adobe’s overall strategy.

In this pivotal role, you are the eyes, ears, and embodiment of Adobe's customer base in Japan. You will own the creation of actionable frameworks, consisting of qualitative and quantitative inputs. Your goal is to vividly assemble and understand the needs and desires of Adobe Japan's customers.

A deep knowledge of digital marketing and ecommerce optimizations across customer segments will be key as you partner across several teams to improve customer experience and drive acquisition growth.

What you'll Do

• Develop a perspective on the state of our user base, assessing both their met and unmet needs. This will guide the prioritization of action plans accordingly.

• Drive in-depth qualitative and analytical explorations of the variations of user pathways through their Adobe experience. This includes examining traffic, conversion, initial purchase, addons, retention, and upgrades. Your efforts will uncover clear insights into trends and growth drivers.

• Develop a deep understanding of customer challenges and behaviors to drive incremental revenue and improve relevancy.

• Partner with marketing, product management, adobe.com, and commerce teams to drive initiatives across acquisition, retention, and upsell that help deliver quarterly and annual revenue targets.

• Work across matrixed organizations to achieve common goals and drive growth.

What you need to succeed

• 15+ years commerce, software, management consulting, or business analytics experience.

• An interest in Japan and the unique needs and behaviors of Japanese consumers and SMBs, especially in the ares of mobile and social.

• Data driven with strong analytical skills and an ability to quickly turn data into actions.

• Strong understanding of digital business models and how to test and optimize customer experiences to deliver results.

• Consistent track record of building cross functional partnerships with Product Management, Growth, Product Marketing, and Program/Project Management.

• Strong teammate and phenomenal sense of humor!

• Fluent in English and Japanese language capability is nice to have. 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,500 -- $220,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.