Warby Parker is on the lookout for a seasoned Senior User Experience (UX) Researcher to join our Consumer Insights & Research team. In this role, you’ll collaborate with product managers, analysts, designers, and other researchers to share insights and create actionable steps that shape the future of Warby Parker’s customer experience on our website, mobile apps, and other digital products. Reporting to the Director of Consumer Insights & Research, you’ll use your understanding of various research methods to lead UX Research, establishing best-in-class functions across platforms. You’ll thrive here if you’re an experienced collaborator and effective communicator who can translate your findings to others and ensure that they’re acted upon. Sound a lot like you? Read on!
What you’ll do:
- Work closely with the Digital Product and Experience Design teams to proactively identify research topics and customer pain points
- Design and execute end-to-end custom primary research using a wide variety of methods, including usability tests, surveys, interviews, and diary studies
- Conduct research and influence decision making throughout the product development lifecycle (from generative/discovery through to evaluative/tactical research)
- Influence the ecommerce roadmap and UX designs through a strong understanding of Warby Parker’s customer experience and through effective communication and partnership
- Collaborate with the Consumer Insights & Research team to ensure we’re taking a holistic approach to customer and market research
Who you are:
- Backed by 7+ years of user research experience in a fast-paced environment
- A thorough, practiced researcher with a solid understanding of quantitative and qualitative research methods and the ability to identify the key insights that can help drive a project forward
- A supportive and influential business partner who’s able to design analyses for a variety of problems and translate insights into strategic recommendations
- A clear and impactful communicator and presenter
- An optimistic and highly organized self-starter with excellent prioritization skills and the ability to be flexible with shifting priorities
- A natural collaborator who is excited to work cross-functionally and share knowledge about your subject matter
Extra credit:
- Experience working in ecommerce
- Experience quantifying findings through data science and analysis
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
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