Senior Trade Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Senior Trade Support Engineer, you’ll have an opportunity to exercise your extensive skills while helping solve complex technical problems.  You’ll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We’ll ask you to communicate directly with exchanges, traders and developers to iron out any problems that arise.

Qualifications & Skills:

• 5-10+ years working in trade support, site reliability engineering or related fields
• Bachelor’s degree in STEM or related field
• Basic networking knowledge, including TCP/IP, DNS, DHCP and common network troubleshooting tools
• Familiarity with trading platforms and financial markets
• Experience working in a production Kubernetes environment
• Strong problem-solving skills and the ability to troubleshoot technical issues under pressure
• Excellent communication skills, both written and verbal
• Thrives in high-pressure situations while working alongside traders, developers and other engineering teams
• Experience with scripting languages (e.g. Python, Bash, PowerShell) for automation tasks
• Knowledge of Linux/Unix environments

What you’ll be working on:

• Maintaining the health and availability of a world class trading eco-system
• Responding to support requests from our traders and software engineers
• Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical problem
• Onboarding new trading desks, trading systems and technologies

The annual base salary range for this position is $130,000 - $250,000, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. 

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California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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