Senior Technology Operations Analyst

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com.

The Senior Technology Operations Analyst will join the Application Access Administration team in Identity and Access Management (IAM) Operations within Cybersecurity. The team provides risk-based access management support for several hundred applications to enable multiple lines of business.

In this role, you will:

• Support provisioning and deprovisioning accounts, analyzing technical issues and assisting with incident support, performing peer reviews, and assisting in project efforts that include bulk cleanups and internal desktop procedure updates.
• Participate in initiatives and projects within technology operations.

• Plan and design, document and enforce escalation policies and procedures.

• Provide activity, progress and status reports to management and keeps management posted of any critical issues.

• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.

• Collaborate with management and teams to handle questions or problems.
• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
• Act as a subject matter professional on research issues escalated to Operations from Help Desks, Support Groups and other departments.
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
• Contribute to the resolution of complex issues.

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience in Identity and Access Management.

Desired Qualifications:

• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Information security certification such as Security+, or CISSP.

Job Expectations:

• Availability to participate in after-hours on-call rotation.
• Provide support for end user and project related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and issue resolution.
• This role will require a hybrid work schedule in one of the listed locations

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.