The Senior Technical Writer will create and maintain documentation for products and services, collaborating with teams to ensure accuracy and usability, while mentoring junior writers.
We are seeking a highly skilled Senior Technical Writer to create, edit, and maintain high-quality documentation for our products and services. The ideal candidate will have experience translating complex technical concepts into clear, concise, and user-friendly documentation for diverse audiences, including developers, engineers, and end users. This role requires strong writing, research, and collaboration skills, as well as the ability to work with cross-functional teams to deliver comprehensive documentation.
Key Responsibilities- Develop, write, and maintain technical documentation, including user guides, API documentation, FAQs, online help, white papers, and training materials.
- Collaborate with engineering, product management, and support teams to understand technical concepts and ensure accurate documentation.
- Organize and structure content for clarity, accessibility, and usability.
- Edit and review documentation to ensure consistency, readability, and adherence to company standards.
- Work with UX designers and developers to improve the documentation experience for users.
- Conduct interviews, research, and hands-on testing to gather information about products and technologies.
- Maintain and update documentation to reflect product changes and improvements.
- Lead or contribute to process improvements and best practices in technical writing.
- Mentor junior writers and provide editorial feedback to enhance the quality of documentation.
- Experience: 5+ years of experience as a technical writer, preferably in the software, IT, or engineering industries.
- Education: Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related field (or equivalent experience).
- Writing Skills: Excellent written and verbal communication skills with a strong attention to detail.
- Technical Knowledge: Ability to understand and explain complex technical concepts (e.g., APIs, SDKs, cloud computing, networking, DevOps, AI/ML).
- Tools Proficiency: Experience with documentation tools such as MadCap Flare, RoboHelp, Confluence, Markdown, GitHub, XML, DITA, and CMS platforms.
- Collaboration: Strong ability to work cross-functionally with developers, engineers, designers, and product teams.
- Agile Environment: Experience working in Agile/Scrum methodologies.
- Problem-Solving: Ability to research, troubleshoot, and present technical information in an easy-to-understand format.
Top Skills
Cms
Confluence
Dita
Git
Madcap Flare
Markdown
Robohelp
XML
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
