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About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
We’re looking for a Customer Care Specialist to support customers using Sage Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.
Key Responsibilities:
- Provide front-line support for customers using Sage Intacct, addressing inquiries via ticketing systems, chat, call, or email
- Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
- Review and triage support tickets, ensuring proper prioritization and timely resolution
- Escalate complex issues to L2/technical teams with clear documentation and context
- Assist in queue management, ensuring SLAs and response times are met
- Educate customers on product features, best practices, and workflows
- Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently
- Maintain accurate records of customer interactions and resolutions
Qualifications
- Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
- Background in customer support, customer care, or helpdesk environments
- Strong troubleshooting and problem-solving skills
- Excellent communication skills (written and verbal)
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce, etc.)
- Basic accounting knowledge is a plus
Preferred Skills
- Experience with ERP systems or financial software (NetSuite, QuickBooks, etc.)
- Understanding of integrations and data flow between systems
- Strong attention to detail and organizational skills
- Customer-first mindset with a proactive approach to issue resolution
Success Metrics
- SLA adherence and response times
- Customer satisfaction (CSAT) scores
- Ticket resolution time and quality
- Effective escalation and case handling
#LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
