Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
- Act as the ultimate technical authority on the most complex and ambiguous product-related support issues, exercising judgment to establish the methods, techniques, and evaluation criteria for obtaining results.
- Develop and implement the overall strategy for your technical support domain, ensuring alignment with broader business objectives and developing approaches to quality assurance.
- Responsible for Tech Support actions involved with new feature launch and product development
- Act as a team leader in queue management, reviewing queues, assigning tickets and communicating with WFM to ensure coverage.
- Act as a team leader by organizing, planning and executing on team meetings, including regional and team stand up meetings.
- Monitor and evaluate the performance of your vertical against KPIs, installing the measurement systems and infrastructure needed to curate business intelligence that guides operational and strategic decisions.
- Build and oversee complex programs, controlling the interdependencies between projects and defining future requirements for systems and tools to meet anticipated demands.
- Develop and strengthen relationships with senior internal leaders and external partners, collaborating across teams to ensure alignment, productivity, and governance.
- Act independently to determine methods and procedures on new or special assignments, mentoring and developing others in their areas of expertise.
- Work on complex issues where the analysis of situations or data requires an in-depth evaluation of obscure or variable factors.
- Create multi-platform and multidisciplinary content that effectively engages specialized audiences on strategic topics.
- Uphold the quality of your domain and inspire others to achieve new levels of excellence.
We would love to have you on our team if you have:
- Deep expertise in supporting wearables or other complex consumer hardware/software products, with a history of solving the most challenging technical issues.
- Proven experience developing and implementing vertical or domain-level strategies that align with key business objectives.
- Demonstrated ability to design and oversee complex programs and quality assurance approaches from the ground up.
- Experience installing measurement systems and infrastructure to create business intelligence that aids in high-level decision-making.
- The ability to act independently and with a high degree of initiative, exercising judgment in selecting methods and techniques to obtain results.
- Exceptional ability to network with key contacts and senior personnel both inside and outside your area of expertise to achieve strategic goals.
- Experience mentoring and developing talent and a passion for leading teams, with the potential of directing others in their work.
- Adept at creating compelling, multi-platform content and messaging for strategic initiatives.
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $108,000 - $135,000
- Region 2 $99,000 - $124,000
- Region 3 $90,000 - $113,000
A recruiter can determine your zones/tiers based on your US location.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.
Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
Ōura Santa Monica, California, USA Office
501 Santa Monica Blvd - Suite 600, Santa Monica, CA, United States, 90401
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