Senior Technical Project Manager

Position Summary:

We are seeking a Senior Technical Project Manager to own and drive complex, high-visibility technology initiatives from concept through global deployment. This leader will initially focus on a large, multi-phase program involving LED video wall systems for a major retail brand, including prototyping, production, installation, and long-term support.

This role requires a seasoned technical leader who thrives in ambiguity, navigates complexity with ease, and is comfortable rolling up their sleeves to deeply understand technologies that power modern retail experiences. Curiosity, technical breadth, and strong execution discipline are essential.

Responsibilities:

Technical Leadership & Oversight:

· Provide senior-level oversight across multiple concurrent technology programs, ensuring technical feasibility, design excellence, and flawless execution within scope, timeline, and budget.

· Evaluate project opportunities, define high-level architecture, determine resource needs, and guide teams through complex decision-making.

· Lead the development and integration of hardware, software, and physical display systems, ensuring seamless performance in demanding retail environments.

· Build and maintain high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.

· Define technical requirements, develop comprehensive technology BOMs, and guide sourcing, procurement, and estimation strategies.

Program & Stakeholder Management

· Serve as the primary technical point of contact for clients, translating their goals into actionable technical plans and delivering executive-level communication.

· Oversee large-scale project roadmaps, risk mitigation strategies, and milestone tracking across multiple parallel workstreams.

· Maintain and evolve technical documentation—including wiring schematics, integration maps, digital die lines, and BOMs.

· Define and implement documentation standards, QA processes, and best practices for installation, support, and troubleshooting.

· Lead internal and external status meetings, delivering clear updates to senior stakeholders.

Hands-On Technical Execution

· Personally evaluate, test, and validate technology solutions as part of pre-sale exploration, prototyping, and client demonstrations.

· Build quick-turn prototypes and technology demos that support new business development and innovation initiatives.

· Act as a tier-two escalation point for complex troubleshooting, ensuring issues are resolved swiftly and root causes are understood.

· Partner with technology vendors to scope, assess, and co-develop solutions tailored for retail activation.

Cross-Functional Leadership & Collaboration

· Operate as the central hub between engineering, design, production, sourcing, and client teams—translating technical details into clear, actionable insights.

· Foster an inclusive and collaborative environment that encourages experimentation, knowledge sharing, and creative problem-solving.

· Anticipate communication gaps and proactively bridge them across technical and non-technical stakeholders.

· Mentor junior team members and contribute to scaling technical project management capabilities across the organization.

Qualifications:

· Demonstrated success leading technology-driven programs in experiential, retail, hardware, software, or systems integration environments.

· Strong foundation in both hardware and software systems, with the ability to confidently engage in deep technical discussions.

· Prior experience with LED systems, digital signage, and retail technology is highly advantageous.

· Proven track record of managing large, multi-stakeholder programs with competing priorities.

· Exceptional communication, leadership presence, and client-facing skills.

· Strong analytical and problem-solving capabilities with a strategic, forward-thinking mindset.

· Hands-on technical aptitude and genuine passion for emerging technologies. (If you’ve built your own PC, dabbled in coding, set up home networks, edited video, or enjoy tinkering with interactive technologies—we want to meet you.)

· Minimum of 5 years' experience in similar technical project management role

Physical Requirements

· Position is based out of our Union City, CA office.

· Team is spread out geographically across multiple time zones. Must be able to participate in weekly calls with technical and production teams in China.

· Ability to travel is essential. 30% travel to client offices, Outform offices (Chicago, IL and Miami, FL), and client retail locations. International travel (China production facilities) also required.

· This is a dynamic position that requires a candidate with a can-do attitude that thrives in a fast-paced work environment.