Senior Technical Program Manager

Available Locations: Hybrid - San Francisco, Atlanta, Denver, Austin, NYC, London, Lisbon
Cloudflare has embarked on a transformation of our entire quote to cash process. We are seeking a highly skilled and self-motivated Technical Program Manager to lead and manage the FinTech portfolio of projects. Your main responsibility will be to work cross functionally across Product, Engineering, Design, Revenue Ops, Finance, BI, external vendors, and more to build and execute on the overall strategy.
You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various product and engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap.
This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.
The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.
You will be reporting into the Engineering Program Management Organization (PMO).
Major areas of responsibilities

• Work horizontally. Disparate groups like Engineering, Product Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce all need to keep plans aligned and work together to deliver commitments.
• Span timescales. Short term deliverables like supporting product launches, medium term ones like migrating billing progresses and longer term ones like a full ERP implementation all need to be serviced. The urgent cannot starve the important.
• Understand technical requirements of products in the Quote to Cash lifecycle
• Effectively balance risk and achieve business objectives
• Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk
• Drive creation and roll out of scalable processes to meet product and engineering team goals
• Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap
• Provide regular status updates to stakeholders and senior management
• Coach and mentor team members to effectively cover areas that need attention

Desirable skills and knowledge

• BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience
• 10+ years experience in technical program management and a desire for continuous improvement
• Demonstrated success delivering technology solutions in the Billing space
• Knowledge of best practices for in fintech, financial reporting, compliance or other similar domain at a Saas company
• Proven track record on creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability
• Excellent oral and written communication, proven track record of effective communication at various levels including executive level
• Experience working with multiple time zones and multiple cross functional teams
• Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc)
• Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others
• Comfortable managing tight deadlines, changing priorities, and ambiguity.

Compensation
Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $147,000 - $179,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.