About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an experienced Senior Technical Program Manager R&D Strategy & Operations to join our R&D Analytics & Insights team. This is a hybrid role based in San Jose, CA or Bellevue, WA, reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics. You will join the team that built the world’s largest cloud security platform and continues to scale through innovation and over 100 patents. In this role, you will enable organizations worldwide to harness speed and agility with a cloud-first strategy by optimizing our multitenant architecture and global footprint.
What you’ll do (Role Expectations)
Drive cross-functional programs that improve software development processes at scale while acting as the conduit between engineering teams and Engineering Operations to align priorities
Engage diverse stakeholders to surface pain points and translate them into actionable plans and operating mechanisms that enhance delivery, quality, velocity, and security
Collaborate with teams to collect SDLC/DevOps data and design metrics to detect bottlenecks and track outcomes against goals
Own program execution including roadmaps, milestones, risk management, and change management with strong attention to detail
Partner on engineering-level business operations such as tooling budgets for CI/CD and infra while supporting ROI analyses and measurement frameworks
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
Deep familiarity with SDLC/DevOps at scale including tools like GitHub, GitLab, CI/CD, testing, and Jira
Strong skills in program management fundamentals including roadmap development, execution tracking, and dependency management
At least 2 years of experience in modern SaaS operations, TPM, Engineering Productivity, or a similar environment
Data proficiency with SQL, Excel, or similar tools to define metrics and communicate insights effectively
Bachelor’s degree or equivalent experience
What Will Make You Stand Out (Preferred Qualifications)
Experience instrumenting SDLC systems for metrics using DORA or SPACE frameworks
Proven track record in budget planning for engineering tools and ROI modeling
History of running org-wide process changes such as testing strategy or release cadence with measurable outcomes
#LI-Hybrid #LI-KM9
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Top Skills
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