Senior Technical Program Manager, R&D Operations

The Senior Technical Program Manager will lead cross-functional technical initiatives that are essential to delivering scalable, high-impact product outcomes. You’ll work closely with product managers, engineers, designers, and cross-functional stakeholders to architect, plan, and execute complex technical programs. This role requires a strong systems mindset and the ability to navigate ambiguity while structuring execution across multiple teams and technical domains. This role demands both technical depth and program management rigor to bridge strategy with execution and deliver measurable business impact.

Candidates located in New York City or San Francisco may work in-office at our headquarters up to three times per week.

Key Responsibilities

• Drive end-to-end technical program execution: Plan, manage, and deliver cross-functional initiatives across product, engineering, and partner teams, ensuring predictable and scalable outcomes.
• Own engineering operations systems and tooling: Manage and optimize the tech stack supporting engineering productivity (e.g., Jira, Applause, internal DX tools), ensuring reliability, usability, and adoption.
• Ensure stakeholder alignment and transparency: Drive communication across engineering, product, and business leaders, continuously integrating feedback to maximize program impact.
• Manage risks and dependencies: Proactively identify technical risks, operational inefficiencies, and cross-team blockers, and drive resolution or trade-offs.
• Implement scalable processes: Establish frameworks for reporting, retrospectives, and continuous improvement that increase both delivery reliability and engineering productivity.
• Enhance developer experience (DX): Partner with engineering teams to streamline workflows, reduce friction, and improve developer velocity through automation, tooling, and process improvements.

What success looks like: 

• Technical programs are delivered on time and within scope, with clear milestones, owners, and measurable outcomes
• Engineering systems and tools are reliable, efficient, and widely adopted, improving visibility, reducing operational overhead, and enabling teams to move faster.
• Engineering teams operate with greater efficiency, unblocked by operational issues and supported by improved developer experience.
• Clear alignment to company strategy, with visibility into progress, risks, and technical trade-offs via consistent reporting.
• Stakeholders trust you as a source of clarity, accountability, and operational excellence, enabling informed, fast decision-making.
• Continuous improvement is embedded in culture, with tooling enhancements, automated workflows, and process refinements that drive long-term scalability.
• Metrics-driven execution: Delivery velocity, roadmap completion rate, incident/defect reduction, and stakeholder satisfaction (NPS) are tracked and used to guide prioritization.

What we expect from you: 

• 5+ years in technical program management and/or engineering operations within a high-performing technology org, ideally embedded in product and engineering.
• Strong technical fluency: Understanding of SDLC, Agile methodologies, and experience with developer tools and workflows (e.g., Jira, Applause, CI/CD systems, DX platforms).
• Proven success in scaling engineering operations: Implementing and managing tech stacks, tooling, and operational frameworks that improve delivery velocity and engineering productivity.
• Proficiency in program management and collaboration tools (e.g., Jira, Asana, Coda, Trello), with an eye toward evaluating and evolving tooling as needs change.
• Exceptional communicator and collaborator, able to align executives, engineering, and cross-functional stakeholders around program goals and trade-offs.
• Organized and execution-focused, with the ability to juggle competing priorities, urgent requests, and high-volume operational tasks.
• Analytical, data-driven decision-maker, adept at defining and leveraging metrics to assess program health, engineering efficiency, and stakeholder satisfaction.

The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.